“We’ve had great success working with Henderson Technology and EDGEPoS is an excellent till system – a one stop shop in fact.”
The Crawfords have over 50 years of retail experience. In fact, retail is in the genes – their grandparents owned a van supplying convenience items to the local community; their Whiterock store, founded in 1972, is the second store to be opened by the Henderson Group. Passed on from brother to brother, it is now in the expert hands of Michael Crawford.
With several renovations over the years, the size and layout of the store has evolved. Moving from counter service to self service in 1987 was one of the biggest changes in the Crawford’s retail history. The store now incorporates a post office, which is one of the few main branches in this Belfast area and has become a major focus for the community.
Deirdre Crawford explains ” The way we manage the store is to provide the best possible service for our customers old and new, for example we open Christmas Day 10.00am to 3.00pm and our main Post Office is open to 8.00am to 7.00pm weekdays. This also attracts new customers frequently”.
Michael also pays a lot of attention to the demographics in the area. “We have seen big changes in legislation regarding benefits and the post office is very important for people here.”
The store is a proud family run business, with all members of the family involved in running the store. Their staff have been with them for a long time, some as long as 30 years.
Michael would love to expand the store, possibly as a Eurospar, and sees the support of the Henderson Group as a key factor. “Hendersons are excellent. We have seen a lot of changes over the years, watching and growing our businesses together.”
The EDGEPoS installation went very well according to Michael. “The engineers on site were very courteous and helpful. They explained everything that was to happen and got the installation done in no time. It was a brilliant change over.”
So impressed are the Crawfords with the system, they have recently purchased it for their other store and are looking forward to exploring the benefits.
“I don’t think we are using the system to the full capability just yet, but once we get our training for the other store I know we will see the wins very quickly.”
Henderson Technology works hard to provide our Retailers with the most innovative features and solutions. We are proud to be recognised by industry leading organisations for EDGEPoS EPOS Software.