37 years ago, the doors of retail presented itself to Sam Caldwell beginning with a small corner shop. Today, Sam is the proud owner of the local SPAR Braniel Belfast shop. The store itself has changed dramatically over the years, from the few name changes to several renovations; expanding the store from one unit into a much larger format. SPAR Braniel have also incorporated many new aspects into the convenience store including a post office and an off licence which store manager Simon reckons is a big attraction.
When moving back to the SPAR brand, we felt it was essential to upgrade the PoS system to the latest version of EDGEPoS. Simon states “we have had many systems over the years, but find EDGEPoS to be far superior to anything we have had before”. EDGEPoS is easy to use, it’s almost like a PoS system for beginners which is great for our shop as many staff members wouldn’t be technically fluent. This is demonstrated in the scanning and front end system, as now our employees are much happier to be on the tills.
“It is bigger and better than any system I have seen before thanks to Henderson Technology.”
Work load lifted
Simon believes that “not only is the system much more efficient, but it has cut my work load in half. Gone are the days where I would spend 30+ hours stuck in the back office, EDGEPoS has dramatically reduced the time it takes to complete such tasks.” He finds the reports are much more organised, and praises the continuous history of reports available. Previously “it would take hours to source through numerous files for just one sales figure, now I can get any information at the touch of a button.”
Of course the shop don’t only use the system for reporting purposes, they utilise the deals and promotion aspects too. EDGEPoS allows us to create deals with ease, it is something we regularly do, particularly on our drinks section as we believe it is a great attraction to potential customers. The deals are what we decide, we have full control over them; something we feel allows us to manage the store better.
Braniel & Henderson Technology
We have a great relationship with both Hendersons and Henderson Technology. Henderson Technology are very helpful, “gone are the days I would spend hours on the phone trying to understand our previous system. I find there are very few reasons to call Henderson Technology with their EDGEPoS system.” However, any little thing I may need they have always been able to get me quick and efficient answers. The support and response time is great.
Henderson Technology works hard to provide our Retailers with the most innovative features and solutions. We are proud to be recognised by industry leading organisations for EDGEPoS EPOS Software.