The McAnallen SPAR, a local family run business located in the heart of the Benburb community, County Tyrone. The SPAR itself is filled not only with rich history; an original building created in 1894, but a popular store filled with hundreds of products tailored to its local community needs. The beautiful stone cut Victorian building was originally built as a Shop and Post Office. Over the last 17 years it has proudly been run by McAnallen family. During the McAnallen family ownership many advancements have been made to the store, to incorporate all services required to serve their busy local community; offering facilities such as; National Lottery, and ATM and a home bakery.
Fergus McAnallen, locally known writer, the second generation in his family to run the popular store took time out of his busy schedule to share his views of EDGEPoS and the benefits of upgrading hardware in a retail store to effectively serve its customers.
As the McAnallen family run store understands the importance of customer service in their store, they decided to upgrade their store with the EDGEPoS system. Our EDGEPoS system was added to the existing hardware the store had to offer, which at the time suited the needs of the store. However, after much deliberation the family decided to upgrade their hardware to the newest till systems allowing the store to reap the benefits the system has to offer.
The main benefits we have seen is the speed of the system; credit card transactions in particular. The VX820 terminals are brilliant, as we are a small store speed is of the essence so this system is great. By implementing the VX820 we have the ability to offer a range of payment facilities including contactless. This allows customers in the area to quickly pay for their items with; Apple Pay or Android Pay.
Fergus endorses that “The brother reduction printer, paired with the Tempo handset are time saving machines that I would highly recommend any store”. The Tempo handset allows for effective stock management enabling staff members to effectively and accurately stock take products, create orders and ensure precise product compliance. Paired with the Brother Reduction Printer which simultaneously works alongside the Tempo handset producing instant labels for reduced products. Staff members no longer have to leave the shop floor to complete this task, enabling them to be a lot more customer facing, providing excellent customer service. This definitely saves time, permitting staff to maintain the shop more efficiently. Proving the impact new hardware can have on a store, especially one that is the sole focus of a community.
“EDGEPoS definitely has a lot of functionality” Fergus explains. There are many more reporting aspects that are beneficial to our store and help to manage our store. Store manager Roberto details how “everything is much faster, and much more efficient from the upgrade of hardware”. Additionally, the PayPoint integration makes transactions much faster, adding to the customer experience in store. The continuity across the tills is a huge benefit to the store as it allows EDGEPoS to run at the same speed, enabling the store to provide excellent service to its customers.
Henderson Technology works hard to provide our Retailers with the most innovative features and solutions. We are proud to be recognised by industry leading organisations for EDGEPoS EPOS Software.