At a glance
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Streamlined operations and real-time reportingEDGEPoS provides instant insights into sales, margins, and promotions, allowing John and his team to make smarter decisions and stay in control of store performance.
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Faster, more accurate transactionsSelf-Checkouts with Glory integration reduce queues, speed up the checkout process, and ensure secure, reliable payments for customers.
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Flexible staff deployment and improved customer serviceWith less time tied to tills or manual pricing tasks, staff can focus on assisting shoppers on the floor, restocking shelves, and delivering a better customer experience.
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EDGEPoS Solutions used
John Fox, Senior Store Manager, EUROSPAR Greencastle, Kilkeel
“EDGEPoS has transformed how we operate, making us more efficient and giving customers a better shopping
experience. From self-checkouts with Glory to electronic labels, the technology is reliable, user-friendly, and adds real value to both the business and the customer.”
EUROSPAR Greencastle Boosting Efficiency and Customer Satisfaction with EDGEPoS and Glory Self-Checkouts
EUROSPAR Greencastle is a busy, community-focused supermarket serving a wide demographic, from schoolchildren to older shoppers. With a strong emphasis on convenience, fresh food, and excellent customer service, the store has continually looked for ways to improve efficiency and the overall shopping experience.
Why EDGEPoS?
As the store expanded, Senior Store Manager John Fox recognised the need for a modern retail technology capable of handling high-volume transactions and complex stock management. Having worked in the store for three years (and with Hendersons
for eleven), John understood the importance of both speed and accuracy for staff and customers. EDGEPoS was chosen for his store with the ability to streamline operations while offering flexible solutions such as Self-Checkouts (SCOs) with Glory integration and Electronic Shelf Edge Labels (ESELs).
Self-Checkouts with Glory integration have been a game changer for EUROSPAR Greencastle. These standalone SCOs now handle 58% of all transactions, helping
reduce queues during peak times and giving customers a quick, hassle-free option to complete their shopping.
The integration with Glory cash management ensures reliable, secure, and accurate handling of cash transactions, further boosting operational efficiency. Staff are no longer tied to traditional tills and can instead:
- Assist customers on the shop floor
- Monitor SCOs to prevent errors or accidental theft
- Keep shelves stocked and the store running smoothly
This flexibility has improved customer flow, allowing shoppers to choose between fast self-service or traditional staffed checkouts, enhancing overall satisfaction.
The SCOs have freed staff from constant till work, enabling them to focus on engaging with customers and maintaining the store environment. Customer service has improved due to faster, accurate transactions and the availability of choice. Concerns around increased shrinkage have been at a minimum thanks to strategic staff deployment around the SCOs and careful layout planning.
At EUROSPAR Greencastle, ESELs have brought accuracy, efficiency, and professionalism to the shop floor. Pricing errors have been completely eliminated, giving customers confidence that prices are always correct and consistent between shelf and till. Staff no longer spend hours updating paper labels, freeing them up for more valuable tasks on the shop floor.
Promotions are updated instantly, ensuring deals are always clear and accurate.
John explains: “ESELs have eliminated pricing errors, which builds trust with our customers. They’ve also freed up staff from having to constantly change paper labels, which saves hours each week. Promotions are updated instantly, so customers always see the correct price.”
EUROSPAR Greencastle employs 109 staff and is deeply embedded in the local community. Recent initiatives include:
- Supporting Cancer Fund for Children
- Partnering with local schools for sports days
- Hosting in-store information and welfare days
- Supporting local groups and events
So far this year, the store has raised nearly £9,000 for community causes.
EUROSPAR Greencastle’s adoption of EDGEPoS technologies—particularly Self-Checkouts with Glory integration—has redefined both customer experience and store efficiency. With over half of all transactions now processed through SCOs, queues have been dramatically reduced, staff are deployed more effectively, and customers enjoy greater choice and convenience. Complemented by ESELs, which ensure pricing accuracy and time savings, the store is operating at a higher standard than ever before.
By combining cutting-edge technology with a strong community ethos, EUROSPAR Greencastle has created a shopping environment that is modern, reliable, and trusted by its customers. It is a clear example of how retailers can leverage EDGEPoS to
future-proof their stores while continuing to deliver exceptional service at the heart of their community.