King Family Stores

Objectives

King Family Stores sought a robust and scalable EPOS solution that could streamline operations, enhance efficiency, and provide
greater visibility across their business. EDGEPoS has successfully addressed these needs enabling better operational decision-making. Additionally, the built-in video training has provided staff with an easy-to-use learning platform, allowing them to gain confidence on EDGEPoS Back-Office without any pressure. By implementing EDGEPoS, King Family Stores has enhanced store performance, improved customer service, and created a more efficient working environment.

Solutions

Effortless price management – EDGEPoS enables quick and accurate price changes across multiple stores,
reducing manual work and errors.
Comprehensive reporting – The system provides real-time insights into sales, stock levels, and customer trends,
helping management make informed decisions.
User-friendly staff training – Integrated training videos allow employees to learn at their own pace, increasing
confidence and reducing onboarding time.

At a glance

Improved Stock Control & Reporting
EDGEPoS stores back-office information from day one of trading, enabling King Family Stores to review past sales trends, particularly for seasonal products like Christmas stock.
Enhanced Efficiency & Time Savings
Before EDGEPoS, price changes required messaging store managers or personally visiting sites. Now, these changes can be made centrally on Head Office, reducing errors and saving time.
Better Promotions & Sales Growth
King Family Stores is now using EDGEPoS to refine their promotional strategy, focusing on fewer, deeper-cut promotions that drive customer engagement.
EDGEPoS Solutions used

“EDGEPoS has transformed the way we operate. The system is seamless, improving efficiency and making daily
tasks easier. The built-in video training has been a huge advantage, giving our staff the flexibility to learn in their own
time, boosting their confidence on the tills. It has made a real difference to both our team and customer experience.”

Tristan King
Managing Director
King Family Stores

King Family Stores Enhances Efficiency and Growth with EDGEPoS

King Family Stores, a well-established independent retail business, has been operating since 1997. Initially starting as independent retailers, they joined Londis in 2005 and spent nine years with the group before transitioning to Blakemore in 2014. Today, they operate six stores—five convenience stores and one forecourt. Their focus has always been on strong profitability and efficiency, ensuring that each store performs to its full potential.

This store includes King’s Kitchen, an in-house food-to-go section, a fully stocked off-license, and a selection of fresh fruit and vegetables. The store operates in a dynamic environment, attracting a mix of local shoppers, commuters, and families, making operational efficiency and customer service essential. Recognising the need for a modern, scalable EPOS solution to improve store operations and fuel site management, King Family Stores implemented EDGEPoS by Henderson Technology.

The Need for Change

King Family Stores had been operating with a previous system that was becoming increasingly outdated. The hardware was ageing, and the level of support had deteriorated over time, making it clear that a transition was necessary. “As independent retailers, we often look to our peers to see what’s working. Many retailers within SPAR had already made the jump to Henderson Technology, and we saw the benefits first-hand,” explains Tristan King, Managing Director of King Family Stores.

A key driver for the switch was their forecourt site, which needs a system that integrated
seamlessly with fuel sales. They are eager to install outside payment terminals and improve overall efficiency, making EDGEPoS the ideal solution.

The Implementation of EDGEPoS

The transition to EDGEPoS brought significant operational improvements. One of the biggest
advantages was the introduction of a centralised head office system, allowing King Family Stores to manage all locations remotely.

“The ability to make changes across all stores universally was a game-changer. Instead of
manually messaging managers or visiting stores to update prices, we can now make
adjustments in real time and ensure consistency, ” says Matthew Henderson, Operations Manager.

One particular benefit that stood out to Tristan was the videos and till training feature,
which is easy to use. This allows staff to educate themselves through short and informative videos, enabling them to feel confident on the tills and comfortable without feeling under pressure, as they can complete the training in their own time.

Looking Ahead

Retail is an ever-evolving industry, and King Family Stores understands the importance of adapting. After a period of cost-cutting in response to industry challenges, they are now reinvesting in their stores, focusing on innovation and expansion.

With new forecourt developments, improved product offerings, and a renewed energy for growth, they are confident that EDGEPoS will continue to play a crucial role in their success.

Conclusion

The switch to EDGEPoS has provided King Family Stores with the tools needed to improve efficiency, streamline operations, and maximise profitability. By leveraging real-time reporting, centralised management, and improved stock control, they are better positioned to navigate the ever-changing retail landscape. “As retailers, we thrive on challenges and innovation. EDGEPoS has given us the ability to make data-driven decisions, save time, and ultimately grow our business. Standing still means going backwards, and with Henderson Technology, we’re always moving forward.”

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