At a glance
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Operational EfficiencyThe integration of PayPoint and fuel card payments into the main till has greatly improved speed and accuracy. Previously slow card payments are now handled quickly, helping to reduce queue times — especially beneficial given the store’s high volume of pass-through traffic.
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User-Friendly SystemThe EDGEPoS tills are intuitive and easy to use. Staff quickly adapted to the new system, with minimal training. Regular tasks like price changes and label updates are now more structured and easier to manage.
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Exceptional Local SupportOne of the standout advantages has been the switch to local, responsive support. Unlike their previous provider, Henderson Technology offers direct access to a NI-based team. Issues are triaged efficiently and resolved quickly — including time-sensitive problems like forecourt pump errors.
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EDGEPoS Solutions used
“EDGEPoS has completely transformed how we run the store. Everything is now integrated — fuel cards, PayPoint, tills – which makes life easier for both staff and customers. The support from Henderson Technology has been second to none, and we’re already seeing the benefits in faster
transactions and better control of the business.”
John Allen, Owner, SPAR
Magheramason
SPAR Magheramason – Driving Efficiency and Customer Service with EDGEPoS
SPAR Magheramason is a long-standing, family-owned convenience store and forecourt located along a busy main road. Originally established in 1966 by the current owner’s grandfather, the store has remained in the family for generations, with John and his wife Linda taking over in 1986, and his son David now also involved in the business.
The store serves a mixed customer base, from loyal locals to pass-through trade, and is well known in the area for its friendly service and consistent quality. Having previously operated under the Costcutter and NISA brands for several decades, the team made the strategic decision to rebrand to SPAR in April 2025. Alongside this transition, they sought to invest in modern retail technology that could support their future ambitions — leading to the implementation of Henderson Technology’s EDGEPoS system.
User-Friendly System
The team at SPAR Magheramason reported that the EDGEPoS tills are incredibly user-friendly. Even staff who were hesitant about switching systems adapted quickly thanks to
the straightforward interface and helpful training resources. Day-to- day tasks like processing sales, applying discounts, or handling returns have become easier to manage. Promotions and label updates — although still requiring some manual work — now follow a clearer structure, making it less time-consuming than before.
Operational Efficiency
One of the most immediate improvements noticed after installation was the faster, more fluid checkout process. Previously, card payments — especially when linked with PayPoint or fuel purchases — were slow to process, often leading to long queues and frustration for both staff and customers. Now, with all systems integrated into one, staff can manage transactions faster and more accurately. Customers benefit from reduced waiting times, while staff find the overall till experience far more efficient and less error-prone.
Exceptional Local Support
A major pain point with the store’s previous EPoS provider was poor technical support. Issues often had to be logged with overseas call centres, where language barriers and scripted troubleshooting led to long delays and unresolved problems. In contrast, EDGEPoS support from Henderson Technology has been a game- changer. The team at Magheramason highlighted how quickly pump-related issues were resolved — often within minutes — without needing to go through a long list of automated questions. This local, knowledgeable support has brought peace of mind and ensured the business remains operational even during technical hiccups.
Improved Reporting & Accounting Integration
EDGEPoS has greatly improved reporting capabilities in the store. Customised reports — including daily department sales and fuel card summaries — are now generated automatically each morning. The owners also noted how straightforward invoices and reconciliation processes have become since adopting the new system.
Better Wastage & Margin Control
The EDGEPoS reduction planner is another feature that has brought substantial benefit to the store. Previously, there was limited visibility around waste or product markdowns.
Now, reductions are scanned directly at the till, allowing the team to track what products are being discounted and how it impacts margins. This added transparency has enabled better stock decisions and more precise margin control — an especially important factor for a forecourt site with fast-moving goods.
Conclusion
Since the recent installation of EDGEPoS, SPAR Magheramason has seen a significant uplift in efficiency, accuracy, and overall control across the business. Transaction times have improved, reporting is automated, and staff can now focus more on customers and day-to-day management rather than struggling with disconnected systems.
The team is already considering additional innovations such as electronic shelf-edge labels, recognising the time and labour savings these could offer in future: “EDGEPoS has just made everything easier — it’s all in one system now. Transactions are faster, the support is brilliant, and we’ve got much better control over things like reporting and wastage. It’s been a really positive change for us.” — John, Owner, SPAR Magheramason
For this family-run store rooted in community and tradition, EDGEPoS has provided the modern tools to compete, adapt, and thrive in today’s fast-moving retail environment