At a glance
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Enhanced Customer ExperienceCustomers can pay how they prefer—cash or card—without navigating separate self-checkouts, making shopping faster and smoother, even during peak times.
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Operational EfficiencyReduced cash handling frees staff to focus on stocking shelves, assisting customers, and improving store management.
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Cost SavingsFewer staff needed at tills during busy periods, lowering wage pressures. Machines provide consistent, reliable support.
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EDGEPoS Solutions used
“Glory has made our day-to-day operations much smoother. It’s saved us money on wages, improved speed at the tills, and made cash handling far simpler. I would definitely recommend it to other EUROSPAR retailers.”
Sam Smyth, Owner, Smyths EUROSPAR
Smyths EUROSPAR Boosts Efficiency and Customer Experience with Glory Machines
Sam Smyth has been at the heart of Smyths EUROSPAR, serving a loyal local community with everything from fresh bakery items to a full post office, butchers and deli. With a predominantly older customer base, Sam wanted to enhance the checkout experience without losing that personal touch. The solution? Glory customer-facing machines installed at standard tills, allowing customers to pay with cash or card seamlessly. “We’ve always tried to make shopping as convenient as possible,” Sam explains. “Some
customers prefer cash, others card. Glory allows us to cater to everyone without slowing things down.”
Seamless Integration and Staff Adoption
Installation was straightforward, requiring only minor counter adjustments. Staff adapted quickly thanks to comprehensive training, and no with, customer adoption rates soaring past 70%.
Benefits for Customers and Staff
The machines have improved queue management and transaction speed, particularly on busy Fridays and Saturdays. Staff now spend less time on cash handling and more on stocking shelves and assisting customers. Cost savings have been immediate, with fewer staff required at peak times. “The machines can’t call in sick, ” Sam adds with a smile. “They make our lives easier and let us focus on what really matters in-store.”
Seamless Operations and Staff Efficiency
Beyond faster transactions, the introduction of Glory machines has had a noticeable impact on day-to-day store operations. With less time spent handling cash at tills, staff can now dedicate more energy to stocking shelves, checking inventory, and maintaining a clean, organised store. This redeployment of staff resources not only improves the shopping environment but also ensures customers receive more attention and assistance when they need it.
Security and Peace of Mind
Reduced cash handling has also improved security and reduced risk for staff. Previously, managing large amounts of cash required careful oversight, particularly during busy periods. With the machines in place, cash reconciliation is simpler, and staff feel more confident knowing that there’s less exposure to mistakes or theft.
Customer Adoption and Satisfaction
Customer response to the new system has been overwhelmingly positive. Even with a predominantly older demographic, adoption rates quickly rose to over 70%. This showed that shoppers appreciate the flexibility to pay how they prefer— whether by cash or card. By keeping the machines at standard tills rather than separate self-checkouts, Smyths EUROSPAR has removed barriers that might have deterred less tech-savvy customers, creating a smooth, convenient experience for everyone.
Glory customer-facing machines have transformed Smyths EUROSPAR’s checkout experience, enhancing efficiency while maintaining the personal service customers love. “Glory has made our operations much smoother,” says Sam.”It’s saved us money,
improved speed at the tills, and made cash handling far simpler. I’d recommend it to any EUROSPAR retailer.” Smyths EUROSPAR demonstrates that technology doesn’t replace personal service— it enhances it.