At a glance
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EDGEPoS Solutions used
For TAP Retail, having reliable technology and responsive support is essential to keeping its stores running smoothly. As an independent retailer, any downtime can have a direct impact on the business, making quick and effective support particularly important.
Throughout its five-year relationship with Henderson Technology, Tom and his team have valued the level of support available, knowing they can speak directly to someone whenever they need assistance. Having a knowledgeable team on hand to resolve issues quickly provides reassurance and allows the business to keep running with minimal disruption.
The quality of this ongoing support has been a key factor in TAP Retail’s decision to renew its agreement with Henderson Technology for a further five years.
Being able to pick up the phone, speak to somebody and know an issue will be resolved quickly is incredibly important.
Improving Price Accuracy with ESELs
With EDGEPoS Electronic Shelf Edge Labels (ESELs) installed in two stores, TAP Retail has transformed the way it manages shelf-edge pricing, making
the process quicker and more accurate. Previously, staff relied on manually changing paper labels whenever prices were updated, which was time-consuming and could lead to discrepancies between shelf and till prices.
ESELs now allow price changes to be managed centrally and updated digitally, significantly reducing the time staff spend changing labels. The improved accuracy has also helped reduce customer queries, complaints and price overrides, ensuring greater consistency between
shelf and till prices. Tom also highlighted the smart appearance of the labels and how he can’t seem to find a downside to them!
One click and it’s done. I can’t remember the last time I found the wrong price when checking around the shop.
At TAP Retail’s larger forecourt store, self-checkouts have helped improve customer flow by separating customers paying for fuel from those making quick shop-only purchases. This allows customers to avoid queuing behind fuel transactions, particularly when several people visit the store together, giving them a quicker and more convenient checkout experience.
For Tom, offering customers a choice between staffed checkouts and self-service is increasingly important as expectations continue to evolve. He believes retailers need to embrace automation, with plans to introduce
further self-service technology as part of a future store refurbishment.
Tom also highlights the importance of getting the layout and implementation right, explaining that when positioned and managed correctly, self-checkouts can be a real asset to the business.
Self-checkout gives us the opportunity to separate customer traffic and improve the flow through the store.
A Partnership For Continued Growth
With a new five-year agreement in place, TAP Retail is looking forward to continuing its partnership with Henderson Technology and building on the
technology already in place across its stores. From improving pricing accuracy and reducing manual tasks with ESELs to enhancing the customer checkout experience through self-service, TAP Retail’s investment in EDGEPoS is helping to streamline daily operations, improve efficiency and give customers greater choice.
As TAP Retail looks towards future store developments and potential expansion, automation will continue to play an important role in its plans. Henderson Technology is proud to support Tom and his team, providing the technology, expertise and dependable ongoing support to help the business
continue to grow over the next five years and beyond.