Henderson Group is one of Northern Ireland’s largest and most successful indigenous companies with an annual turnover of over £859 million and a portfolio of highly recognisable brands, incorporating four group entities Henderson Wholesale, Henderson Retail (company-owned store division), Henderson Property, and Henderson Foodservice. The Group currently employs over 4000 and continues to grow.
Henderson Technology is a major provider of retail solutions. We supply EPoS (Electronic Point of Sale Systems) for retail stores and other solutions to the retail industry.
Making Retail Run Better
EDGEPoS is our answer to the modern retailer’s need for a clever and scalable EPoS system. Traditionally, disjointed systems and cumbersome integration with third party services made managing multi-channel retail sites difficult.
Back office systems were complicated and clunky. Stock control was time consuming and nothing seemed to join up.
We developed a solution that would bring all of these things together. Something that if the retail outlets grew or diversified, there would be no need to bolt on yet another expensive and unwieldy system.
At Henderson’s we believe that our customers deserve more than just ‘good service’ but an amazing shopping experience that they will remember. It’s about believing in what you do, sharing not telling and most importantly being passionate about retail! We’re looking for colleagues who can champion our Core Values of AMBITION, CUSTOMER FIRST, TEAMWORK and INTEGRITY every day and in everything they do. We are currently recruiting for a Field Engineer. The successful candidate will be responsible for providing a comprehensive field support service to all customers of Henderson Technology.
Duties and Responsibilities:
What do you need to apply?
Other essentials for the ideal candidate include the ability to work effectively within a team under pressure and to tight deadlines and also be able to work on own initiative. A sound ability to diagnose problems with existing equipment and fixing of identified issues is also essential. Excellent communication and organisational skills are essential, along with the ability to prioritise work and escalate where necessary. The successful candidate will also have proven customer care skills.
Applicants should note that based on the response, the Company may increase the criteria.
What’s on offer?
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people so in return for your dedication and commitment, you will receive a competitive salary and a generous employee benefits which includes contributory pension scheme, healthcare, life assurance, employee assistance programme, childcare vouchers, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more benefits. We also balance all our hard work with a bit of ‘fun’ so there’s lots of opportunities to get involved in our many social and fundraising activities!
This is a full-time position working 36.5 hours per week, five days out of seven. Core hours will include 08:45 to 16:45 Monday to Thursday and 08:45 to 15:45 on Fridays. Weekend shifts are also part of the Field Engineers working week. This role will also require the successful candidate to commit to be available out of office hours on an on-call rota basis. A suitable vehicle will be supplied for the role.
Completed application forms must be submitted online by midnight on Wednesday 18th November 2020
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We are an equal opportunities employer
Apply at https://career2.successfactors.eu/career?career%5fns=job%5flisting&company=hendersonw&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fGB&career_job_req_id=846&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&_s.crb=ZNa9k%2f%2b7qCsYltfhH6gPrfvdVpDEv7kPx0FYy8rq8LQ%3d
Henderson Technology works hard to provide our Retailers with the most innovative features and solutions. We are proud to be recognised by industry leading organisations for EDGEPoS EPOS Software.