Telephone : 02890941911
Mon -Thurs: 0730-1930
Sun: Emergency support Tel: 07767270842
As part of our continuous improvement process, listed below are indications of how the helpdesk team prioritise your calls, and an indication where possible of timeframes for response to them. Please note, these are indications, and timescales will vary due to workloads.
Priority 1 – Vital IT Issues – immediate response
Priority 2 – Urgent IT Issues – 4 hour response
Priority 3 –Analyst / Engineer – 24 hour response
Priority 4 – Non Urgent IT Issues – 96 hour response
Other services on site are provided by third party companies, and as such we cannot give indications of timescales for fix / repair or issue resolution. These include:
Emergency 24 Hour Customer Support- Tel: 07767270842 (outside office hours)
Above all, Henderson Technology is there. Customers can get in touch with Henderson Technology with an emergency issue, 24/7, 365 days a year. * Customers will experience a single point of contact, creating a streamlined and thorough care package. Henderson Technology help desk is manned by professional IT solutions experts, well versed in every Henderson Technology product.*What defines an emergency situation*
-Tills down – unable to trade on 50% of tills
-Forecourt – no communications to pumps from tills or enabler pc
-Handset issues when ordering or stocktaking
-Back office pc down.
Henderson Technology works hard to provide our Retailers with the most innovative features and solutions. We are proud to be recognised by industry leading organisations for EDGEPoS EPOS Software.