Location: Carrowdore, Co. Down
EDGEPoS Solutions: Efficient Management Tool
Results: Award winning success in UK and USA in 2017/8!
Joanne, a highly experienced member of Henderson Group, was charged with rebranding Carrowdore’s existing Spar store to EUROSPAR. Not only that, she also had to oversee a £1.4million refurbishment that doubled the size of the store, introduced a Daily Deli and saw a staff increase of over 50%.
Joanne has recently moved to EUROSPAR, Donegall Road; but talks fondly of her time in Carrowdore.
Joanne firmly believes that technology was key to the overall success of the expansion, especially in helping floor planning and merchandising.
“I am a big fan of our EDGEPoS system. Throughout the changeover, it easily facilitated the increase in number of lanes and helped us maintain our low shrinkage. Indeed, our net profit was one of the best in Henderson Retail Stores in 2016,” said Joanne.
“For me, this system allows me to manage the store really efficiently. The system cuts out so much of the manual work out and slashes the hours spent in the back office.”
Joanne cites three key areas where EDGEPoS is making life a lot easier than the previous system she used: Overall Operational Efficiencies, improved handling of Drive Offs, and improved results with Instore Coupons.
And the overall ease of integration across the store is certainly another big advantage of EDGEPoS for Joanne.
“Our Daily Deli Scales are integrated using Mettler Toledo Touch Screen Scales. This gives us full visibility on reporting, margins, profit and stock. And receipt resolution has seen a decrease in fraud.”
Joanne feels that there really are so many ways that EDGEPoS helps her and her staff every day that it’s almost impossible to describe them. But the great thing is that the practical results are there to see.
“The positive results are all around us. Take instore coupons as an example. These campaigns are now very easy to both run and manage using EDGEPoS.
A recent example was when we offered customers 10% of their spend off their next spend. This naturally promoted an increased basket spend on their next visit. And using EDGEPoS Reports we know the precise volume of activity and that the majority of coupons were redeemed,” said Joanne.
What a couple of years Joanne has had when it comes to winning Awards! In 2017, she won the title of Best Site Manager at the Forecourt Trader Awards; an Award which she has been shortlisted for this year again in September 2018. And much further afield, Joanne brought home an international accolade from the Future Leaders Summit in the United States. Joanne was the first finalist from Northern Ireland to make the shortlist for the FMI Store Manager Awards which took place in Kentucky.
“The past two years have been such a learning experience for me, overseeing a multi-million revamp of our EUROSPAR supermarket and managing my fantastic team through it all.”
All in all, taking in the extremely positive results from Carrowdore – point to the power of teamwork and technology being the winning formula for the future.
Good luck to Joanne in the upcoming Awards!
Henderson Technology works hard to provide our Retailers with the most innovative features and solutions. We are proud to be recognised by industry leading organisations for EDGEPoS EPOS Software.