Maxol chooses EDGEPoS for its network in Northern Ireland

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OVERVIEW

In 2019, Maxol started its extensive search for a new EPOS solution for its network of forecourt convenience stores across Northern Ireland.  Maxol was looking for an EPOS provider who were at the forefront of retail innovation and could supply market-leading technology.  The company wanted not only its staff to reap the benefits of an efficient, quicker and slicker EPOS system, but also its customers to see a change in the way they could shop and pay for their goods with an improved speed and service.

Furthermore, Maxol wanted to give its independent licensees who run the service stations more extensive sales and payment information, and at the same time facilitate tighter business controls and data driven insights to help them manage and develop their offerings instore.

EDGEPoS met all of these needs and more

The first pilot site went live in Maxol, Glenabbey Newtownabbey in March 2020, with the final site completed in January 2021 taking into the account the break in installations during COVID-19.

SUCCESS

Kevin Paterson, Retail Manager NI for Maxol, comments,

“The transition from our old system to EDGEPoS has been a smooth, non-disruptive process with communication levels and explanations of plans and development process always accurate and on time.  Henderson Technology has provided us with a first class service and an EPOS system to complement their professionalism and knowledge of retail technology.”

“By choosing Henderson Technology we know we have selected the right system for The Maxol Group.  Henderson Technology is world leading in retail technology and the fact that it uses EDGEPoS in its own Henderson Retail company owned estate, gives us the confidence and reassurance that this status will continue in the years to come.  The company is future proofing convenience and fuel retailing with EDGEPoS and their suite of integrated products.”

“We have benefitted in so many ways.  Scanning margins instore are now 100% accurate across all sites.  Promotion changeovers are carried out in a couple of clicks of a button, taking minutes instead of hours to complete.  On the old system this used to be a 3-4 hours process. The complexity of the reporting both at local store and Head Office level has been a lifeline and the automated report scheduler provided has been invaluable.”

Self-Checkout

Henderson Technology offers a cost effective, simple Self-Checkout solution to retailers using EDGEPoS.  Self-Checkout allows the customer to pay for grocery and fuel transactions themselves.  By embracing this innovative retail technology, Maxol decided to trial Self-Checkout in two of their stores, and as a result of its success, the group plans a full roll out across their sites in Q3 this year.

The company has benefitted from a reduction of queues instore and customers are continually complementing how easy the Self-Checkout is to use.  This has been a great asset during the pandemic as customers want more choice when paying for goods.