EDGEPoS Solutions: EDGEPoS Retail Software, Daily Deli Integration, BPme, Queue Buster Tablet Till
Results: ASR Ordering, Tablet Till use on shop floor, Award Winning Success
Located on the busy Ravenhill Road in Belfast, company owned SPAR Store is managed by long term employee of nearly 14 years, Chris Hamilton. Chris has spent two years of his loyal career at Ravenhill Road, with other placements including Rathcoole, Jordanstown, Templepatrick, Ballyclare, Rosevale and Rosepark.
This busy BP branded forecourt offers a Daily Deli, Barista Bar, Paypoint and fresh fruit, vegetables and butchery meat to their local community and passing customers.
Chris Hamilton has used EDGEPoS for eight years now, and has noted the many benefits of changing from the old POS system. He comments,
“EDGEPoS has moved with the times over my length of service with the Henderson Group. Take our ordering process, I used to have to fill in manually order forms on a Monday morning. This included a lot of guesswork, especially with new promotions in store. Now the entire order is automatically generated from the sales history in EDGEPoS. With five grocery deliveries every week, this needs to be spot on; and EDGEPoS has been able to do this for us.”
“We are tight for space in this store, so much so, that we regularly have visitors over from the UK to see how we manage to fit in so many services into the square footage. If EDGEPoS over ordered on products, we would have no space to store it. EDGEPoS Automatic Stock Replenishment has never let us down yet.”
Another manual job which EDGEPoS has taken away from Chris’ busy day is filling out report forms and sending them to Head Office. Chris tells us,
“With the Report Scheduler feature on EDGEPOS, all reports are automatically emailed to Head Office and my Area Manager. I don’t even have to think about these tasks now.”
And speaking on reports, Chris comments on the Drive Off and No Means to Pay Reports on EDGEPoS,
“These reports show me the trends from regular customers who frequently have no means to pay. We are able to pin point this also now to specific times of the month, for example the week before Pay Day.”
This kind of information is key when dealing with the public.
When asked about the recent innovations from Henderson Technology, Chris and his staff have embraced the Tablet Till onsite. With recent Training from Henderson Technology, Chris said,
“When the Tablet is not being used as a Till, it is now used on the shop floor for price checking and promotions. We can also view our planograms on the shop floor with the Tablet. It has given me the facility to basically use my back office PC on the shop floor.”
SPAR Ravenhill Road can boast that they are the 9th busiest company owned BPme used forecourt in Northern Ireland. Chris said,
“The recent BPme integration has helped the flow on our tightly spaced forecourt, allowing customers to pay for their fuel from their car, fill up and go. With approximately 60 transactions going through the BPme App every month, this will only grow as more customers embrace the use of the App.”
“With a big focus this year on profitability in our store, the Gross Profit Reports are crucial. And with the vast growth in Food to Go, EDGEPoS cleverly takes out the reductions and wastage on a daily basis and reports on the actual overall profit. Brilliant!”
At the 2018 Forecourt Trader Awards on 13 September in London, SPAR Ravenhill Road won the Award for Best Customer Service. And on a more personal level, Chris Hamilton was awarded with the prestigious Award for Best Site Manager. What an achievement for Chris and his dedicated team!
The speed and efficiency on the front end till makes working for the cashiers in SPAR Ravenhill Road easier. It also makes Chris’ job a lot more simple as all of his staff are confident in the use of all the functions on EDGEPoS. This, alongside the Tablet Till and the integration of the Fuel, Paypoint and Daily Deli scales prompted Chris to finish,
“EDGEPoS is a modern day EPOS Software and Henderson’s provide us with the technology that takes all the manual and guessing work out of running a store.”
Henderson Technology works hard to provide our Retailers with the most innovative features and solutions. We are proud to be recognised by industry leading organisations for EDGEPoS EPOS Software.