At a glance
- The store currently operates with one EDGEPoS till, with plans in place to introduce Self-Checkouts and ESELs as part of their upcoming refurbishment.
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EDGEPoS Solutions used
After experiencing complicated systems and lengthy processes with previous providers, Lewis was looking for a solution that was simple, intuitive and easy to navigate. EDGEPoS stood out for its straightforward approach to stock control and updates, with the team quickly finding the system easy to use. From managing stock updates to carrying out every day tasks, the simplicity of EDGEPoS has delivered the store’s EPOS needs without unnecessary complexity. Lewis even highlighted how his 16-year old daughter can use the system with ease when helping out with the store. The support from Henderson Technology has also been a key part of their experience, with the team always on hand to help whenever needed.
I never have any issues when I need support from the Henderson Technology team, infact, you come off the phone with a smile on your face.
One of the biggest impacts EDGEPoS has had for Lewis, is the confidence the technology gives him in the day-to-day running of the store. Having previously felt the need to constantly check in when he was away from the business, he now has complete confidence that EDGEPoS is a reliable system that his staff can use independently. The ability for staff to contact the support team directly means any issues can be addressed quickly, without Lewis having to get involved or worry about fixing it himself. This reliability has made a real difference to how Lewis manages his business, giving him the freedom to be away from the store without constantly checking his phone or wondering if everything is running smoothly. For Lewis, it is the reassurance that the system will do what it is supposed to do, while help is always available when needed, that has made such a significant difference.
I have every confidence in the system … I’ve never
had this confidence with an EPOS system before
Installation was a straightforward process, with the team able to get up and running quickly thanks to the training resources previously provided by Henderson Technology. Staff were given training links in advance, allowing them to familiarise themselves with the system before they even stepped behind the till. As a result, when the till was installed staff were already comfortable with the basics and were able to use the till confidently within an hour. With the system designed to be intiuitive and straightforward, all staff responded positively to the change. Having previously dealt with four till changeovers, Lewis describes this as the smoothest installation they have experienced. The seamless transition meant the store’s operations were not impacted when the new system was introduced, allowing staff to continue serving customers with minimal disruption.
The training links are absolutely fantastic. You don’t need to train your staff, they can train themselves.
Lewis has found EDGEPoS to be an ideal fit for the daily needs of a smaller store, providing powerful functionality without unnecessary complexity. EDGEPoS has been particularly useful for managing a high volume of products across a limited space. The team can process everything through a single till quickly and efficiently, with the system responding instantly without buffering or delays. Everyday tasks that were previously time-consuming have also become much simpler. Promotions, for example, can now be created in 20 minutes, compared to previously spending hours after closing time to get them set up. Whilst improving efficiency within the smaller store layout, EDGEPoS has also helped to support the store’s continued growth and future-proof its operations. With plans to introduce ESELs and Self-Checkouts as part of the new store, the technology will continue to provide a strong foundation as the business expands.
It’s not just the till that works, It’s all the bonus features of EDGEPoS that small shops have never had before.
After a year of using EDGEPoS, the LR & JA Allen store has found a system that delivers the reliability, simplicity and functionality needed to keep the business moving forward. From improving everyday efficiency to providing the confidence to step away from the store, EDGEPoS has become a valuable part of the operation.
Reflecting on the experience, Lewis says it “works absolutely perfectly for small stores,” adding, “it blows my mind when I get a new item in and the informations there – for over 20 years I had to input every item as it came in.”
Ultimately, the system has delivered functionality that feels tailored to the needs of the business, with Lewis summing it up simply: “It’s not built for me, but you’d think it was”.